Terms & Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period (Bedenktijd): The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Supply contract (Duurtransactie): A distance contract concerning a series of products and/or services, where the delivery and/or acceptance obligation is spread over time.
Durable medium (Duurzame gegevensdrager): Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal (Herroepingsrecht): The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers by distance means.
Distance contract (Overeenkomst op afstand): A contract concluded in the context of a system organized by the entrepreneur for the sale of products and/or services at a distance, whereby up to and including the conclusion of the contract only one or more means of distance communication are used.
Means of distance communication: A means that can be used for concluding an agreement, without the consumer and entrepreneur being present in the same space simultaneously.
Terms & Conditions (Algemene Voorwaarden): These General Terms & Conditions of the entrepreneur.

Article 2 – Right of Withdrawal
The consumer has the right to withdraw from the contract within a cooling-off period of 30 days without giving a reason. During the cooling-off period, the consumer shall handle the product and packaging with care.
If the consumer exercises their right of withdrawal, they shall return the product with all supplied accessories and, if reasonably possible, in its original condition, in accordance with reasonable instructions provided by the entrepreneur.

Article 3 – Applicability
These general terms and conditions apply to every offer by the entrepreneur and to every concluded distance contract and order between entrepreneur and consumer.
Before concluding the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before conclusion of the distance contract that the general terms and conditions can be inspected at the entrepreneur and will be sent free of charge at the consumer’s request.
If the distance contract is concluded electronically, and contrary to the previous paragraph, the text of these general terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be stated before the contract is concluded where the terms can be consulted electronically and that they will be sent free of charge at the consumer’s request.
If specific product or service terms also apply besides these terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms, the consumer may rely on the provision most favorable to them.
If one or more provisions in these general terms and conditions become wholly or partially void or annulled, the contract and these terms shall remain in effect, and the disputed provision will be replaced by a provision that approximates the original intent as closely as possible.
Situations not covered by these general terms and conditions shall be governed by the ‘spirit’ of these terms. Ambiguities regarding the interpretation or content of one or more provisions shall be construed in line with the ‘spirit’ of these terms.

Article 4 – The Offer
If an offer has a limited validity period or is made subject to conditions, this will be expressly stated. The offer is without obligation. The entrepreneur is entitled to modify or adapt the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to properly judge the offer.
If the entrepreneur uses images, they are truthful representations of the product and/or service. Obvious mistakes or errors do not bind the entrepreneur.
All images and specifications are indicative and cannot lead to compensation or dissolution of the contract.
Images of products are truthful, but the entrepreneur cannot guarantee that colors correspond exactly to reality.
Each offer includes sufficient information so that the consumer is aware of their rights and obligations, especially regarding:

any shipping costs;

how the contract is formed and what steps are necessary;

whether the right of withdrawal applies;

payment, delivery, and performance methods;

validity period of the offer or price guarantee;

any communication costs if they differ from standard rates;

whether the contract is archived and how the consumer can access it;

how the consumer can review and correct their data before contract conclusion;

other languages available besides Dutch;

any codes of conduct the entrepreneur has subscribed to and how to access them electronically;

minimum duration of a distance contract, if applicable;

optional: available sizes, colors, material types.

Article 5 – The Agreement
The contract is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and meets the conditions.
If the consumer accepts electronically, the entrepreneur will immediately confirm receipt electronically. Until receipt is confirmed, the consumer may void the agreement.
If concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure data transfer and ensure a safe web environment. If electronic payment is possible, the entrepreneur will take suitable security measures.
The entrepreneur may, within legal limits, assess whether the consumer can meet payment obligations. If justified, the entrepreneur may refuse or impose conditions on the order.
The entrepreneur shall provide the consumer with the following information about the product or service, either in writing or on a durable medium:

The business address where the consumer can file complaints;

The conditions and procedures for using the right of withdrawal, or a clear statement if excluded;

Warranty and after-sales service information;

The details listed in Article 4(3), unless already provided;

Termination requirements for contracts longer than one year or indefinite;

For duration contracts, the previous paragraph only applies to the first delivery. Every order is subject to sufficient product availability.

Article 6 – Right of Withdrawal
When purchasing products, the consumer may cancel the contract within 30 days without reason.
The period starts the day after the consumer receives the product or a designated representative.
During the cooling-off period, the consumer must treat products and packaging carefully and only unpack/use as necessary.
If the right is exercised, the consumer returns the product with accessories and original packaging, as instructed.
The consumer must notify intent to withdraw within 30 days of receipt via written notice or email.
After notification, the consumer returns the product within 30 days, providing proof of shipment.
If no notification or return occurs within these timeframes, the purchase is final.

Article 7 – Costs of Withdrawal
If the right of withdrawal is exercised, return costs are borne by the consumer.
Any paid amount will be refunded by the entrepreneur within 30 days of withdrawal, provided the product is received or proof of return is provided.

Article 8 – Exclusion of Withdrawal Right
Entrepreneur may exclude the right of withdrawal for certain products, if clearly stated before purchase. Exclusion applies to:

Products made to consumer specifications;

Personal items;

Non-returnable by nature;

Perishable;

Price tied to financial market fluctuations;

Single issues of newspapers or magazines;

Sealed media/software broken by consumer;

Sealed hygiene products broken by consumer.

Article 9 – Price
Prices apply during the offer’s validity, except for VAT changes.
Variable pricing is allowed for market-dependent products with notice.
Price increases within 3 months post-contract only allowed if required by law.
After 3 months, increases allowed if agreed and consumer is allowed to terminate beforehand.
All prices are subject to typographical errors; entrepreneur holds no liability and is not obliged to deliver at incorrect price.

Article 10 – Conformity & Warranty
Entrepreneur guarantees products/services conform to contract, offer, and reasonable standards and legal requirements. If agreed, they are suitable for alternative use.
Manufacturer’s or importer’s warranty does not affect consumer’s legal rights.
Defects or incorrect products must be reported within 30 days. Returns must be in original, new condition.
Warranty period equals the manufacturer’s. Entrepreneur is not responsible for final suitability or usage advice.
Warranty void if consumer repairs/modifies the product or if damage results from misuse, neglect, or government-altered materials.

Article 11 – Delivery & Performance
Entrepreneur will exercise care when handling and executing orders.
Accepted orders delivered promptly, no later than 30 days unless otherwise agreed.
If delayed or partially unable to execute, consumer will be informed no later than 30 days post-order and may cancel free of charge and claim damages.
In case of cancellation, payment will be refunded within 30 days.
If product is unavailable, entrepreneur will attempt to offer a replacement and inform consumer at delivery.
Replacement items remain returnable at entrepreneur’s expense.
Risk of loss/damage remains with entrepreneur until delivery to consumer or their representative, unless agreed otherwise.

Article 12 – Duration Contracts: duration, termination & renewal
Consumers may terminate open-ended supply contracts at any time with at most one month’s notice.
Fixed-term supply contracts may be terminated at any time before end term, with at most one month’s notice. Consumers may:

terminate at any time;

use same method as contract formation;

use same notice period as entrepreneur.
Silent renewal of fixed-term supply contracts is not allowed.
However, subscriptions for newspapers/magazines may renew automatically up to 3 months if cancellable at least one month before.
Supply contracts (not newspapers) may only be silently renewed if consumer may cancel at any time with at most one month’s notice (three months for less frequent newspapers).
Trial subscriptions for newspapers/magazines end automatically and do not renew.
If a contract exceeds one year, consumer may cancel at any time after one year with up to one month’s notice, unless fairness deems otherwise.

Article 13 – Payment
Unless agreed otherwise, payments are due within seven days after the cooling-off period begins (Article 6(1)).
For service contracts, the period starts after consumer receives confirmation.
Consumers must immediately report incorrect payment details.
In case of non-payment, entrepreneur may charge reasonable costs notified in advance.

Article 14 – Complaints Procedure
Complaints must be submitted within seven days after noticing defects, clearly described.
Entrepreneur responds within 14 days of receipt.
If more time is needed, entrepreneur sends an acknowledgment within 14 days and indicates when a full response can be expected.
If unresolved, a dispute arises eligible for dispute resolution.
Complaints do not suspend obligations unless stated otherwise in writing.
If complaint is justified, entrepreneur will replace or repair the products free of charge.

Article 15 – Disputes
Contracts between entrepreneur and consumer are governed exclusively by Dutch law, even if the consumer resides abroad.