Return Policy

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Information on the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, provided you ordered one or more goods in one order and they were delivered together;

on which you, or a third party designated by you (who is not the carrier), have taken possession of the last good, provided you ordered several goods in one order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this by emailing:
support@varenzolondon.com

You may use the withdrawal form template provided below, but it is not required.

To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the 30-day period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard, least expensive type of delivery offered by us), without undue delay and at the latest within 30 days from the date we receive your notice of withdrawal.

We will carry out such reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise. In no case will you incur any fees as a result of this reimbursement.

We may withhold the reimbursement until we have:

received the returned goods, or

you have supplied evidence of having sent back the goods,
whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you notified us of your withdrawal from the contract. The deadline is met if you send the goods before the period of 30 days has expired.

The direct cost of returning the goods is your responsibility.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer;

for the supply of goods which are liable to deteriorate or expire rapidly;

for the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days, and the actual value of which depends on market fluctuations;

for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;

for the supply of goods which are, after delivery, inseparably mixed with other items;

for the supply of sealed audio or video recordings or sealed computer software, if unsealed after delivery.

Example Withdrawal Form
Please contact us at support@varenzolondon.com before returning any goods.

Note: The return address printed on our packages is not our official return address. You will receive our correct return address via email upon request.

If you wish to cancel the contract, please fill out the form below and send it to us by email:

Withdrawal Form
I/We () hereby withdraw from the contract concluded by me/us () regarding:

the purchase of the following goods (*)

the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.